Once your order has been shipped, you will immediately receive a confirmation email containing a link to your personal shipment tracking information, allowing you to check the status of your order at any time.

We are sorry that you want to return the purchased products. You can find more information about the return and exchange policy on our page Return Policy.

Not convinced? We can promise you a lot, but you will truly be convinced only after trying the product.
That’s why we offer a risk-free 30-day money-back guarantee on all orders. If you are not satisfied, you can return the product within 30 days, and we will refund you the full amount.

For customer service matters, please contact us at info@venri.shop. Please send an email, and we will respond as quickly as possible.

Note: We do not provide customer service through Instagram or Facebook. Contact is only available via email.

To avoid delays, please refrain from sending multiple emails regarding the same issue.

Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your data and ensure a safe transaction process.