Frequently Asked Questions (FAQ)

GENERAL QUESTIONS

1. What is Venri?
Venri is an online store offering high-quality products with secure and convenient payment options for customers in Poland, Spain, the United States, and the United Kingdom.

3. How can I contact Venri?
You can contact us through:

4. Which countries do you ship to?
We currently ship to Poland, Spain, the United States, and the United Kingdom.

ORDERS

5. How do I place an order?

  • Browse our website, add products to your cart, and proceed to checkout.
  • Enter your shipping and payment details.
  • Confirm your order to receive a confirmation email.

6. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Contact us as soon as possible by sending an email or calling us on our phone number.

7. What should I do if I receive the wrong product?
If you received the wrong product, contact our customer service at info@venri.shop. We will arrange a free return and make sure you receive the correct item.

8. What happens if my order is lost or never arrives?
Contact us so we can open an investigation with the courier. If the shipment is not found, we will provide a full refund or send a replacement.

PAYMENTS

9. What payment methods do you accept?
We accept:

  • Credit/debit cards (Visa, MasterCard, American Express, Maestro)

10. Is my payment information secure?
Yes, all transactions are encrypted using advanced SSL technology to ensure data security.

11. Can I receive an invoice for my purchase?
Yes, invoices are sent by email after the order is confirmed. If you need a copy, contact us.

SHIPPING

12. How much does shipping cost?
Shipping within Poland, Spain, the United States, and the United Kingdom is free for all orders.

13. How long does delivery take?

  • Order processing time: 1-2 business days
  • Delivery time: 5-7 business days
  • Total delivery time: 6-9 business days.

14. Which courier companies do you use?
We work with reputable courier companies such as DHL and FedEx. All shipments have a tracking option.

15. How can I track my order?
After your order has been shipped, you will receive an email with a tracking number. Use our tracking portal to check the shipment status.

16. What should I do if my package arrived damaged?
If your package is damaged, contact us within 48 hours and send photos of the damage. We will provide a replacement or refund.

RETURNS AND REFUNDS

17. What are the return rules?

  • Return period: 30 days from the delivery date.
  • Conditions: Products must be unused, undamaged, and packaged in their original packaging.

18. How do I start the return process?
Contact us at info@venri.shop, providing your order number and the reason for the return. We will send you return instructions.

19. Who pays the return costs?

  • For defective products: Venri covers the return costs.
  • If you change your mind: The customer is responsible for return shipping costs.

20. How long does return processing take?
Returns are processed within 7 business days of receiving and inspecting the returned product. Refunds are issued to the original payment method.

21 What products cannot be returned?

  • Personalized or made-to-order products
  • Hygiene products (e.g., socks, underwear), unless they are unopened and unused.

ACCOUNT AND PRIVACY

22. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account makes it easy to track orders and view your purchase history.

23. How is my personal data protected?
We use advanced encryption technologies to protect your personal and payment data. You can find details in our Privacy Policy.

24. How can I update or delete my account?
Log in to your account to update your details. To delete your account, please contact us.

PRODUCTS

25. What should I do if the product I want is unavailable?
You can sign up for availability notifications on the product page.

26. Can I order a made-to-order or personalized product?
Yes, we offer this option, but please remember that personalized products cannot be returned.

27. Are your products covered by a warranty?
We guarantee that our products meet the highest quality standards. In the event of a defective product, please contact us.

ADDITIONAL QUESTIONS

28. Do you offer promotions or discounts?
Yes, check our website or sign up for our newsletter to receive information about current offers.

29. I have more questions. How can I contact you?
Contact our customer service department:


Customer service: Monday to Friday from 9:00 AM to 5:00 PM (Warsaw - CET).

  • Customer service responds within 48 hours on business days.