Frequently Asked Questions (FAQ)

GENERAL QUESTIONS

1. What is Venri?
Venri is an online store offering high-quality products with secure and convenient payment options for customers in Poland.

3. How can I contact Venri?
You can contact us via:

4. Which countries do you ship to?
Currently, we only ship within Poland.

ORDERS

5. How do I place an order?

  • Browse our website, add products to your cart, and proceed to checkout.
  • Fill in the shipping and payment details.
  • Confirm your order to receive a confirmation email.

6. Can I cancel my order?
Yes, you can cancel your order before it ships. Contact us as soon as possible by sending an email or calling us at our phone number.

7. What should I do if I receive the wrong product?
If you received the wrong product, contact our customer service at info@venri.shop. We will arrange a free return and make sure you get the correct item.

8. What happens if my order is lost or never arrives?
Contact us so we can start an investigation with the courier company. If the package is not found, we will provide a full refund or send a replacement.

PAYMENTS

9. What payment methods do you accept?
We accept:

  • Credit/debit cards (Visa, MasterCard, American Express, Maestro)

10. Are my payment details secure?
Yes, all transactions are encrypted using advanced SSL technology to ensure data security.

11. Can I get an invoice for my purchase?
Yes, invoices are sent by email after order confirmation. If you need a copy, contact us.

SHIPPING

12. How much does shipping cost?
Shipping within Poland is free for all orders.

13. How long does delivery take?

  • Order processing time: 1-2 business days
  • Delivery time: 5-7 business days
  • Total delivery time: 6-9 business days.

14. Which courier companies do you use?
We work with reputable courier companies such as DHL and FedEx. All shipments include tracking options.

15. How can I track my order?
After placing your order, you will receive an email with a tracking number. Use our tracking portal to check the shipment status.

16. What should I do if my package arrives damaged?
If your package is damaged, contact us within 48 hours and send photos of the damage. We will arrange a replacement or refund.

RETURNS AND REFUNDS

17. What are the return policies?

  • Return period: 30 days from the delivery date.
  • Conditions: Products must be unused, undamaged, and packed in the original packaging.

18. How do I start the return process?
Contact us at info@venri.shop, providing your order number and reason for the return. We will send you instructions on how to return the item.

19. Who pays for the return shipping?

  • For defective products: Return shipping costs are covered by Venri.
  • If you change your mind: The customer bears the cost of return shipping.

20. How long does it take to process a return?
Returns are processed within 7 business days of receiving and inspecting the returned product. Refunds are issued to the original payment method.

21. Which products are non-returnable?

  • Personalized or custom-made products
  • Hygiene products (e.g., socks, underwear), unless unopened and unused.

ACCOUNT AND PRIVACY

22. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account makes it easy to track orders and view purchase history.

23. How is my personal data protected?
We use advanced encryption technologies to protect your personal and payment data. Details can be found in our Privacy Policy.

24. How can I update or delete my account?
Log in to your account to update your information. To delete your account, please contact us.

PRODUCTS

25. What should I do if the product I want is unavailable?
You can sign up for availability notifications on the product page.

26. Can I order a custom or personalized product?
Yes, we offer this option, but please note that personalized products are non-returnable.

27. Are your products covered by a warranty?
We guarantee that our products meet the highest quality standards. If you receive a defective product, please contact us.

ADDITIONAL QUESTIONS

28. Do you offer promotions or discounts?
Yes, check our website or subscribe to the newsletter to receive information about current offers.

29. I have more questions. How can I contact you?
Contact our customer service department:


Customer Service: Monday to Friday from 9:00 AM to 5:00 PM (Warsaw - CET).

  • Customer service responds within 48 hours on business days.