Shipping Policy
Our goal is to provide a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING COSTS
- Within: Poland, Spain, the United States, and the United Kingdom: Free shipping on all orders.
- No hidden fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Order processing deadline: 22:00 (CET).
- Processing time (days): Orders are processed within 1–2 business days, Monday through Friday.
- Processing time (days): 5–7 business days.
- Total delivery time: It will take a total of 6–9 business days to receive your order.
- Weekend orders: Orders placed on weekends are processed on the next business day.
- Business days: Shipments are sent from Monday through Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation-related issues.
SHIPPING PROCESS
- Reliable courier services: We ship via DHL and FedX.
- After placing your order, you will receive a confirmation email. It takes us 1–2 business days to process your order (Monday through Friday), and if you place your order before 22:00 (CET), we will start working on it the same day.
- Once your order has been shipped, we will send you an email containing shipping information and a tracking code. You can track your order through our Track your order page using the tracking code received by email. Usually, the order reaches the customer within 6–9 business days (Monday through Friday).
ORDER CANCELLATION
- We understand that plans can change. If you would like to cancel or change your order, contact us as soon as possible.
- We will do our best to accommodate your request, but please note that we cannot guarantee order cancellation once it has been processed.
MISSING ITEMS REPORTING PROCEDURE
- Reporting missing products: Take photos of the issue and contact us within 7 days of receiving the package via info@venri.shop.
- Resolution: We will help you locate the items; if they are lost, we will send a replacement item or offer a refund.
RETURN POLICY AND SHIPPING COSTS
- Returns: Returns are accepted within 30 days of the DELIVERY DATE.
- Return conditions: Products must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are paid by the customer unless the product is defective or not as described. In the case of a damaged or incorrect product, Venri will cover the return shipping costs.
- In the event of customer remorse: The actual return shipping cost will be charged to the customer. This applies when the customer purchased the wrong product, the product does not fit, or they no longer wish to use the product.
- Refunds: Refunds are processed within 7 business days of receiving the return and are issued to the original payment method.
RESTOCKING FEE
Email: info@venri.shop
Phone: +31610314486
Contact form: Click here
Customer service: Monday to Friday from 9:00 to 17:00 (Warsaw - CET).
- Customer service responds within 48 hours on business days.