Shipping Policy
Our goal is to provide a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING COSTS
- Within Poland: Free shipping on all orders.
- No hidden fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Order processing cutoff time: 22:00 (CET).
- Processing time (days): Orders are processed within 1-2 business days, Monday through Friday.
- Delivery time (days): 5-7 business days.
- Total delivery time: Receiving your order will take a total of 6-9 business days.
- Weekend orders: Orders placed on weekends are processed the next business day.
- Business days: Shipments are sent Monday through Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable courier services: We ship via DHL and FedEx.
- After placing your order, you will receive a confirmation email. Processing takes 1-2 business days (Monday to Friday), and if you order before 22:00 (CET), we will start working on it the same day.
- Once shipped, we will send an email with tracking information and a tracking code. You can track your order through our Track Your Order page using the tracking code provided in the email. Orders usually arrive within 6-9 business days (Monday to Friday).
ORDER CANCELLATION
- We understand plans can change. If you want to cancel or modify your order, contact us as soon as possible.
- We will do our best to accommodate your request, but please note we cannot guarantee cancellation once the order has been processed.
MISSING ITEMS REPORTING PROCEDURE
- Reporting missing products: Take photos of the issue and contact us within 7 days of receiving the package at info@venri.shop.
- Resolution: We will help locate missing items, send a replacement, or offer a refund.
RETURN POLICY AND SHIPPING COSTS
- Returns: Returns are accepted within 30 days of DELIVERY DATE.
- Return conditions: Products must be unused, undamaged, and returned in the original packaging. Personalized items are non-returnable.
- Costs: Return shipping costs are borne by the customer unless the product is defective or not as described. For damaged or incorrect products, Venri will cover return shipping costs.
- For buyer’s remorse: The actual cost of return shipping will be charged to the customer. This applies if the customer purchased the wrong product, the product does not fit, or the customer no longer wants the product.
- Refunds: Returns are processed within 7 business days of receipt and refunded to the original payment method.
REPLENISHMENT FEE
Email: info@venri.shop
Phone: +31610314486
Contact form: Click here
Customer service: Monday to Friday from 9:00 to 17:00 (Warsaw - CET).
- Customer service responds within 48 hours on business days.
